Refund policy

Generally, we do not accept returns - I'm a one man shop here guys. If I messed up your order, then by all means I will make it right. However, I do ask that you respect a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact me at author@kellycrumpley.com. Please note that returns will need to be sent to the following address:

Ebonshire Apothecary, LLC 

PO BOX 621 

Stanwood, WA 98282

If your return is accepted, I’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted. 

You can always contact me for any return question at author@kellycrumpley.com.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like beauty products from La Dream Skin Care unless your return is pre-approved because you received the wrong item or some other mistake on my end.

Unfortunately, we cannot accept returns on gift cards.

Exchanges

I do not accept exchanges, again, one man shop here people. 

Refunds
I will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact me at author@kellycrumpley.com and I will do everything I can to make your order right.